FAQs
Where do I start?
Ordering custom shirts for your company or event can be a daunting task. We try to make it easy as possible. We provide you with a written quote via email within 24 business hours.
You can request a quote from us via our online form, or in persona at our shop located at 78 Quincy Avenue, in Braintree where we have many apparel samples for you to look through.
Due to each custom order being unique, on the spot quoting isn’t always possible. Whether requesting the quote online or in person, we will provide you a written quote via email within 24 business hours.
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What is the order minimum?
We have a 24 piece minimum per design for screen printing and embroidery apparel orders.
All Embroidery items must be ordered in increments of 8.
What are screen fees?
Screen fees are a recurring charge each time you place an order. Each ink color on a shirt needs a screen. Once your order is finished, we must wash out the screens and use them for the next client’s order. If we know you are going to re-order within a week or two, we can save the screens and you would not have to pay that fee again.
Click here to see a video explaining what a screen is.
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What is an embroidery digitizing fee?
This is a one-time fee. Embroidery digitizing is tracing artwork using specialized software which transforms any pre-existing artwork into a compatible file that can run on an embroidery machine.
What is the turnaround time?
This changes frequently. Standard apparel orders are printed within a 2-3 weeks from when you approve both the final invoice and proof for production. This may vary on a job to job basis or depending on our schedule. Some promotional hard goods merchandise can take 3+ weeks. Please be sure to inform us of any due date when placing your order.
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How do I pay for my order?
First time clients are required to pay 50% of their total after the final proof and invoice is approved before production begins.
Click here to pay online
or visit our office in person.
78 Quincy Ave, Braintree, MA 02184 - Office Hours: M-F 9-6
We accept all major credit cards and bank checks as payment.
